1. Our Commitment to Your Privacy

Flinders Accounting & Business Services Pty Ltd (ABN 35 523 551 366), trading as FabTax, is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at fabtax.com.au or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact and identity information

• Full name
• Email address
• Phone number
• Postal address

Financial and tax information

• Tax file number (TFN)
• Income and financial records
• Business financial information
• Superannuation information
• Cryptocurrency transaction records

Technical information

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of visits
• Referring website or source
• Cookie data

Payment information

• Credit or debit card details (processed securely via Stripe, we do not store card details directly)
• Transaction records

3. How We Collect Your Personal Information

We collect personal information in the following ways:

• Directly from you when you complete a contact form, booking form, or quote request on our website
• When you call or email us
• When you engage our services and provide documents, financial records, or other information
• Through our website via cookies and analytics tools including Google Analytics
• Through our CRM platform GoHighLevel when you interact with our forms or email communications
• From the Australian Taxation Office (ATO) or other government agencies where authorised by you

4. Why We Collect Your Personal Information

We collect and use your personal information to:

• Provide tax accounting, bookkeeping, SMSF, crypto tax, and business structuring services to you
• Prepare and lodge your tax return or other documents with the ATO
• Communicate with you about your engagement with us
• Send you marketing communications and tax updates, you may unsubscribe at any time
• Process payments for our services
• Improve our website and services
• Comply with our legal and regulatory obligations as a Registered Tax Agent
• Respond to your enquiries and booking requests

5. How We Store and Protect Your Personal Information

We take the security of your personal information seriously. Your information is stored and processed using the following platforms and systems:

• GoHighLevel, our CRM and marketing automation platform
• Xero, cloud-based accounting software
• QuickBooks, cloud-based accounting software
• Stripe, payment processing
• Google Analytics, website analytics
• Google Workspace, email and document storage

Each of these platforms maintains their own security standards and privacy policies. We encourage you to review the privacy policies of these platforms if you have concerns about how they handle your data.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure access controls to our systems
• Encryption of sensitive data in transit and at rest where possible
• Staff training on privacy obligations
• Regular review of our privacy practices

6. Disclosure of Your Personal Information

We may disclose your personal information to:

• The Australian Taxation Office (ATO) and other government agencies as required to provide our services or comply with legal obligations
• Third-party service providers who assist us in delivering our services, including GoHighLevel, Xero, QuickBooks, Stripe, and Google, who are bound by confidentiality obligations
• Our professional advisers including lawyers, accountants, and insurers where necessary
• Other parties where you have provided your consent
• Law enforcement or regulatory bodies where required by law

We do not sell your personal information to third parties.

7. International Disclosure

Some of the third-party platforms we use, including GoHighLevel, Stripe, and Google, may store or process your data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these organisations handle your information in accordance with the Australian Privacy Principles.

If you are an Australian expatriate or international client, your information may be subject to the laws of the country in which it is stored.

8. Cookies and Website Analytics

Our website uses cookies, small text files stored on your device, to improve your experience and help us understand how visitors use our site.

We use Google Analytics to collect information about how visitors interact with our website. This information is aggregated and does not identify individual visitors.

You can disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Marketing Communications

We may send you marketing emails, tax updates, and other communications from time to time. Every marketing email we send includes an unsubscribe link. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any of our emails
• Emailing us at admin@flindersaccounting.com.au with your request

Please allow up to 5 business days for your unsubscribe request to be processed.

10. Notifiable Data Breaches

FabTax is subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). In the event of an eligible data breach, one that is likely to result in serious harm to individuals, we will:

• Contain the breach and assess the likely risk of harm
• Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
• Notify affected individuals directly where required
• Take steps to prevent future breaches

11. Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us at:

Email: admin@flindersaccounting.com.au

Phone: 1300 541 777

Post: 1130 South Rd, Clovelly Park SA 5042

We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

12. Complaints

If you believe we have handled your personal information in a way that does not comply with this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint by contacting us at:

Email: admin@flindersaccounting.com.au

Phone: 1300 541 777

We will acknowledge your complaint within 5 business days and respond substantively within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Governing Law

This Privacy Policy is governed by the laws of South Australia, Australia. Any disputes arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of South Australia, without limiting your rights under the Australian Privacy Act 1988 (Cth) or any other applicable federal legislation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is available at fabtax.com.au/privacy-policy/. We encourage you to review this policy periodically.

15. Contact Us

For any privacy-related questions or concerns, please contact us:

Flinders Accounting & Business Services Pty Ltd (trading as FabTax)

1130 South Rd, Clovelly Park SA 5042

Phone: 1300 541 777

Email: admin@flindersaccounting.com.au

Website: fabtax.com.au